I've been registered at Paddy Power for many years.
One week ago, I've placed following bets:
Eurovision Song Contest
Ireland v UK : UK @ 1.50
Ireland v Spain : Spain @ 1.44
"Bets void should both countries not make the final or finish with the same amount of points in the Final"
I was little bit confused knowing that Spain and UK are already in the Final (automatically qualified), so, I was asking myself what will happen if Ireland doesnt qualify
I joined Paddy Power Live Chat and asked about that, here is the screenshot:
They confirmed, If Ireland doesn't qualify, bet would be winning one.
Ireland did not manage to qualify and bets are settled as voided.
I joined Live Chat again, after they have settled the bets, and asked them about that, here is screenshot:
They told me I should wait until the next day, but I already knew they won't do anything to correct their mistake.
Then I've contacted them via e-mail and I've got following answer:
Incident ID: 219494
Dear Mr -----,
Thank you for contacting Paddy Power Customer Support.
Both countries needed to qualify in the bet to receive the winnings. Ireland in both bets didn't qualify so that is why the bet was refunded.
If you have any further queries please do not hesitate to contact us.
Paddy Power Customer Service
It is obvious those bets should be settled as the winning ones, I tried to "explain" them, but I always get the same answer.. "I checked bets once more with the supervisor and.. blabla.."
What should I do now.. ? I will contact also IBAS tomorrow, haven't got time untill now.
Please share your opinions