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Old 12-11-16, 12:21   #1
Macot
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Default Pinnacle Sports

I was always a die-hard fan of Pinnacle, but recently (I would say after they changed their owners) they are becoming a greast dissapointment.
First of all, their live betting problems were hillarious. Long years I enjoyed Asian Live betting at them. Offer was not as wide as elsewhere, but it was good, professional, odds great and of course it worked well.
Then a couple of months ago they forced all customers to start using their BETA view, which was a terrible portal. Terrible for betting, it worked awfully slow and after many many complaints they had to skip it. The problem is, I guess their servers are really poor as their Asian live betting is also getting worse. Sometimes odds are 5 minutes behind the real live time and that is annoying.
But it got worse.
In recent weeks they started to implement new rules which means that bets are pending a lot longer, I was wathcing Slovenia game yesterday and although the ball was behind among defenders, no danger at all, it took them a minute to confirm it. And it is a regular feature now, they keep live bets pedning a lot longer on average...
But that is not all.
I must say I really liked the reliability of their deposit/withdrawal features. But now I had problems with Paysafe on couple of occasions (it took them ages to fill my account) and now today when I wanted to take a good live bet, they got my VISA transaction pending?? That is the first time it happened but it is annoying.
Overall there is only one feature they have, keeping me to stay: quick withdrawal. But if they continue like that, I am a goner. And for sure not the only one... I dont want to stay at the bookmakers that has a tendencto become a new Bet 365 scam.
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Old 14-11-16, 17:02   #2
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Yes its true. I closed my account at Pinbacle few months ago.
Samme happened to me at Bet365. I was thinking in many many years that they are best bookmaker, but i was so wrong. They dont gave any respect to their customers. I closed my account there last week after msny msny years using my account daily.

It seems that there is no so good bookmaker anymore.f
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Old 18-11-16, 18:34   #3
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Finally main moderator of forum says that pinnacle is not that great now. moders of other forum - sbr - are totally in pinnacle's a$$. They even ban people for a week for criticizing pinnacle.
For now I'm strugling with yet another pinnacle's problem. It's wrong kick-off time. Someone may make a bit of money if he knows that actual kick-off was 3 minutes ago. And you're getting a lot of trouble to prove that game started slightly before.
And last week was another type of disaster: 2 games were played the day before. But pinnacle had no idea about that. Even after my emails. Until their imaginary kick-off time.
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Old 21-11-16, 12:06   #4
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Quote:
Originally Posted by Raabe View Post
Finally main moderator of forum says that pinnacle is not that great now. moders of other forum - sbr - are totally in pinnacle's a$$. They even ban people for a week for criticizing pinnacle.
For now I'm strugling with yet another pinnacle's problem. It's wrong kick-off time. Someone may make a bit of money if he knows that actual kick-off was 3 minutes ago. And you're getting a lot of trouble to prove that game started slightly before.
And last week was another type of disaster: 2 games were played the day before. But pinnacle had no idea about that. Even after my emails. Until their imaginary kick-off time.
Unfortunately, this all is true. I am at Pinnacle for over 15 years, or so. Even that time they were as Planet Pinnacle named. Most of you probably do not remember it here.
I noticed, sometimes it happens, for example, a tennis match is in play few minutes already and they offer it both LIVE and pre-match, too.

And if I wrote this in the SBR forum, they cancelled my post and started to censore me.
Yes, they paid by Pinnacle, so any of negative announcement about Pinnacle behaviour is immediately cancelled and all further posts you would like to write - they are all under an administrator's review - most of them never added to a thread.
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Old 21-11-16, 19:14   #5
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But, to be FAIR.

Even, if Pinnacle is doing steps, in the past few months (or even 1-2 years) I do not like.

Still, they are on the TOP, if you compare it with some s*its, as Bet 365, Bwin, Bet at home, Sportingbet, etc . ...

Yes, if you are so called "recreational players", then that all above (*list) is a great option for you ... Sorry, If somebody found my comments as rude ... Wish you all to best !
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Old 21-11-16, 19:59   #6
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Well, of course, they are still among the best.
But the point is, they are going the wrong direction and I am afraid that they will become as shitty as abovementioned bookies.
New owners obviosly want to do changes and these changes are all wrong.
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Old 21-11-16, 20:33   #7
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Quote:
Originally Posted by Macot View Post
Well, of course, they are still among the best.
But the point is, they are going the wrong direction and I am afraid that they will become as shitty as abovementioned bookies.
New owners obviosly want to do changes and these changes are all wrong.
I do not want to protect them, at all. They must be fully responsible for their lines offering & start times, too.

But, as the time goes on, more and more countries are "Pinnacle prohibited" and it means, less and less profits for Pinnacle => probably they must "say good bye" to some of their employes and the servoce provided by them is lower and lower quality (yes, this is not our problem, for sure) ... it is everything "connected " and getting worse ...
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Old 22-11-16, 00:22   #8
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Quote:
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How long do you wait for Pinnacle's reply by e-mail? I noticed that time span increased the last months to 2-3 hours.
20-40 minutes usually
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Old 22-11-16, 12:15   #9
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They pulled out of Danmark for reasons unknown to me. First stopped accepting new customers from here and then closed the already existing accounts...
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Old 22-11-16, 13:31   #10
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Mascot, even their withdrawl is mediocre now. They made my buddy wait 10 days to withdraw to give him more time to lose his winnings.
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Old 23-11-16, 13:02   #11
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Mascot, even their withdrawl is mediocre now. They made my buddy wait 10 days to withdraw to give him more time to lose his winnings.
Over hundred withdrawals in past 15 years. Almost never took more than 9-10 hours. The last withdrawal, in the beginning of this November, took some 35 minutes only !
And I am not a big fan of Pinnacle in past few years - they are getting worse, slowly. But still they are on the top as a non-asia based bookie...
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Old 05-12-16, 13:27   #12
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It is becoming a tragicomedy with their new/old/new failed website. Unavailable half of the time and you never know which version you will get. If you are unlucky to get new one it is useless.
I can't understand that one of the leading bookmakers in the industry still operates a website that by design, funcionality, user-friendliness etc begins at some long gone era, 10+ years ago.
Screenshot from moments ago:
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Old 05-12-16, 19:46   #13
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Here is my view...

This BETA view is extremely slow...like retarded slow.
Live pending bets sometimes take ages to accept the bet.

But, their paysafe card deposit and bank transfer withdrawals were always quick and professional. Been a customer for quite a few years.

However, when I made the last withdrawal, I got a call from my bank. They said that I put the bank's IBAN wrong and I must do it again, otherwise I won't get my money. Funny, because I always place the sam IBAN and never had any problems. I wrote to their customer service...they wrote me back 3 days later that they will look into it. In the meantime, I got my money.

Strange. Don't know if I really put the wrong IBAN or if Pinnacle is trolling me or my bank is being stupid. Who knows...
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Old 05-12-16, 19:57   #14
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Quote:
Originally Posted by Dwyane View Post

Live pending bets sometimes take ages to accept the bet.


That's what annoys me the most.
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Old 05-12-16, 20:17   #15
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Quote:
Originally Posted by FrancisWade View Post
That's what annoys me the most.
Yes, this is changing to the worse, I think they also changed Live betting rules last year or so... in the past on average, they took the bet more quickly, now I sometimes watch the game and ask myself what the hell is so dangerous in the action I watch that they dont accept the bet yet.
But yes, they are still great on some other matters, so we are still tollerating them knowing how many bookies are 10x worse still.
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Old 05-12-16, 20:24   #16
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Quote:
Originally Posted by Macot View Post
Yes, this is changing to the worse, I think they also changed Live betting rules last year or so... in the past on average, they took the bet more quickly, now I sometimes watch the game and ask myself what the hell is so dangerous in the action I watch that they dont accept the bet yet.

But yes, they are still great on some other matters, so we are still tollerating them knowing how many bookies are 10x worse still.


I completely agree with you.

I enjoy placing some live corners bets but with them it is a hard task. Sometimes the ball is at the center of the pitch, I try to place the bet and one minute later...A corner. What happens?They never accepted the bet and the money is refunded.
Annoying, specially because most of the times the "bet" would be a winner. But I don't chase, when that happens I quit from betting on that market/game (turn the tv to another match ).
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Old 05-12-16, 20:29   #17
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It happened again.

Iraklis - Giannina, I placed an over 2,5 goals bet in the cca 81. minute.
Confirmed FOUR minutes later!! What the hell ?!??

Odds went way higher in the meantime....luckily I won the bet, but it's things like these that are really driving me nuts.
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Old 05-12-16, 20:47   #18
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Quote:
Originally Posted by Dwyane View Post
It happened again.

Iraklis - Giannina, I placed an over 2,5 goals bet in the cca 81. minute.
Confirmed FOUR minutes later!! What the hell ?!??

Odds went way higher in the meantime....luckily I won the bet, but it's things like these that are really driving me nuts.
That is another aspect: at live betting bookmakers go against all logic, just because of greed and they dont give odds at the moment bet was accepted but odds that were in place at the moment we have placed the bet. They have not a single argument for this logic but their greed.

But that is not only at Pinnacle, that is what happens at all bookmakers, but at others it takes less time until bet is accepted.
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Old 05-12-16, 21:01   #19
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One time my bet was pending while there was a penalty.
Any bookie in Asia would cancel the bet. Pinnacle waited to see if the penalty will be scored, after it was missed they accepted the bet (5 minutes later, odds on over were much higher).
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Old 16-12-16, 20:29   #20
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My bet on Teodosic over 15.5 pts is CANCELLED. He scored 16 points. I sent them email asking for explanation. I took the bet 5 mins beforr the kick of so actually I wonder how and why they can settle it as void?!
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Old 17-12-16, 02:21   #21
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Dear Client,

We found that Teodosic did not start the game, so bets don't have action according to our Basketball rules:

In a proposition concerning an individual's total points, rebounds, assists, blocked shots, or any other similar statistic (or combination of these statistics), the specific player must start the game for action.


Best regards,
Customer Service Department / Pinnacle,
customerservice@pinnacle.com
www.pinnacle.com


LOL What a idiotic rule...
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Old 28-12-16, 17:49   #22
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Quote:
Originally Posted by dus@n View Post
Dear Client,

We found that Teodosic did not start the game, so bets don't have action according to our Basketball rules:

In a proposition concerning an individual's total points, rebounds, assists, blocked shots, or any other similar statistic (or combination of these statistics), the specific player must start the game for action.


Best regards,
Customer Service Department / Pinnacle,
customerservice@pinnacle.com
www.pinnacle.com


LOL What a idiotic rule...
They did the same to me a week ago when I bet on Simonovic to score over 11.5 (scored 16 I think), and they cancelled my bet as he didn't start the match. I was so angry, and the most upsetting thing was that I can't do nothing about it..
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Old 28-12-16, 19:13   #23
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They are living in 18th century with such rules... Why would player have to start?! This does not exist anywhere, really. Even in the worst local bookmarks, this rule has never been on
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Old 29-12-16, 19:54   #24
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Old rule at Pinnacle and William Hill and they had it since introducing Player Props market.
What I don't understand is why they offer reserves at all? They had Teodosic again today.
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Old 12-01-17, 15:56   #25
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don't face such problems as my acc is opened via an agent and is address all the Q there and they forward to pinny...
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Old 13-01-17, 18:53   #26
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Pinnacle has decreased limits for ABA league ONCE AGAIN! It used to be 2500e in 2015, becoming 1800 last year, and from today we have 900e as max limits Soon we could see them on 400e limits most probably
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Old 14-01-17, 07:41   #27
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Another great answer from pinnacle csd in notorious 1xbet style:

Quote:
Customers are solely responsible for their own Account transactions. Please be sure to review your bets for any mistakes before placing them. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted.
They just answer using random quotes from rules. Question was about wrong home team.
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Old 14-01-17, 15:05   #28
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Typical for them, anything you ask them, you get same random quote answer.. They even dont read full questions, they just mark some words from your question and robot answers
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Old 18-01-17, 02:12   #29
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Nah, I haven't been impressed with Pinnacle - not in the least. They offer no customer support service whatsoever except some generic e-mail pasting by some human "robot". In terms of service, I'd rate them worse than any other bookie I've ever dealt with.
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Old 23-01-17, 21:45   #30
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well, here im stucked with bet 365..all the others are uber fails..

i could use pinnacle, but even skrill and neteller are forbiden in greece..
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