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Old 14-01-17, 06:41   #31
Raabe
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Another great answer from pinnacle csd in notorious 1xbet style:

Quote:
Customers are solely responsible for their own Account transactions. Please be sure to review your bets for any mistakes before placing them. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted.
They just answer using random quotes from rules. Question was about wrong home team.
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Old 14-01-17, 14:05   #32
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Typical for them, anything you ask them, you get same random quote answer.. They even dont read full questions, they just mark some words from your question and robot answers
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Old 18-01-17, 01:12   #33
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Nah, I haven't been impressed with Pinnacle - not in the least. They offer no customer support service whatsoever except some generic e-mail pasting by some human "robot". In terms of service, I'd rate them worse than any other bookie I've ever dealt with.
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Old 23-01-17, 20:45   #34
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well, here im stucked with bet 365..all the others are uber fails..

i could use pinnacle, but even skrill and neteller are forbiden in greece..
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Old 03-02-17, 14:24   #35
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I don***8217;t understand what pinnacle is thinking with the new beta garbage view version.
The old classic view version was really much better. Pinnacle, bring us back to the classic view!!!!
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Old 07-02-17, 15:43   #36
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You never know what to expekt next with pinnacle.
Today I could not POST any bet through pinnacle API for about an hour and a half. Though getting odds and balance worked as usual. It looks like DOSarrest thing blocked all POST requests from my ip.

Brilliant pinnacle's customer support department is very predictable: they answered with quote from manual and refused to help any further.
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Old 07-02-17, 16:02   #37
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I am experiencing betting slip (Asian view) freezing in past 1-2 hours (not updating odds automatically; must do it manually).
It worked properly in previous 2 months.
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Old 17-02-17, 11:55   #38
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Starting from this week, Pinnacle have taken further steps in order to worsen their livebet. 90% leagues livebet closes at 85:00 instead of 89:00 that used to be for years. It is a huge change and for other leagues than CL, EL scale major competitions I think Pinnacle livebet have become useless when you consider they no longer even accept bets faster than sbobet for example.

Last edited by abdulalhazred; 17-02-17 at 11:59.
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Old 24-02-17, 13:20   #39
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My deposit did not reach pinnacle account instantly as usual. Payment system says they sent money successfully, I see that by myself in their account. Money is lost, I don't know where.
More of that, pinnacle' support did not answer for 5+ hours. New record of ignoring users.

So it is either yet another day when pinnacle' software is not working at all or another level of degradation of formerly good bookie.
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Old 24-02-17, 13:34   #40
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It will get there eventually, don't worry.
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Old 25-02-17, 02:42   #41
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You are wrong.

after 12! hours pin support answered:
Quote:
For security reasons, we only accept deposits that have been processed directly from the Deposit/Withdraw section of your Pinnacle Sports account.
Please contact *payment system* support directly with your request to return the funds
And you know what? Nothing is unusual in this transfer, it is the same as previous successful ones.

For now waiting for 2nd answer for 3.5 hours...

Last edited by Raabe; 25-02-17 at 02:45.
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Old 26-02-17, 09:31   #42
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Pinnacle not settling my bets since yesterday evening until now, so 16 hours have passed
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Old 26-02-17, 11:14   #43
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Quote:
Originally Posted by dus@n View Post
Pinnacle not settling my bets since yesterday evening until now, so 16 hours have passed
Are you joking ? What was it ? 3rd division of Iranian Paintball league ? :-)
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Old 26-02-17, 13:56   #44
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Quote:
Originally Posted by abdulalhazred View Post
Starting from this week, Pinnacle have taken further steps in order to worsen their livebet. 90% leagues livebet closes at 85:00 instead of 89:00 that used to be for years. It is a huge change and for other leagues than CL, EL scale major competitions I think Pinnacle livebet have become useless when you consider they no longer even accept bets faster than sbobet for example.
Mate what does it mean?
Thank you.
I am still their customer and am eager to follow what is going there. Yes, they are losing their quality on a fantastical rate.
New ownership is obviously trying to invent a new BWin..
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Old 27-02-17, 09:05   #45
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Quote:
Originally Posted by SBE View Post
Are you joking ? What was it ? 3rd division of Iranian Paintball league ? :-)
ABA league match After 19 hours and 4 emails sent, they paid out
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Old 28-02-17, 16:15   #46
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Pinnacle back with their Beta view again... One of the worst things they could do, this is so unwatchable compared to old classic one
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Old 26-03-17, 16:58   #47
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How it seems to you that now they don't accept French and German IP's? Do you know more info about that? I am just curious.
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Old 03-04-17, 15:24   #48
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agree, pinny is the best in comparision with other bookies. but somethin sometimes is goin wrong.
me betting there many years, but never seen cancelled bet with no real excuse, just like whim. now, this year, it happened. under pretext [Abnormal and suspicious betting activity has been detected for this event. All wagers from all customers have been cancelled. This action is taken very rarely and is for the protection of all our customers.] that was explanation and bet was cancelled. actually, two bets on aba league, both winning
now I approach almost every bet with extreme caution, double check it and check once again before game starts. minimized my account in pinny, too.
well, maybe some tough guys are able to manipulate pinny by large bets? consequently, all bookies orchestra is singing the same melody, the same odds, and they got what they want?
regarding live bets would like to recommend exchanges. live bets are accepted seconds later, and that`s it.
pinny pros: lately seen booking and corners markets improvement, live nba. contras: do not like to turn over every deposit 5 times to make relatively free withdrawal, but that`s the life, although tough one. btw, from exchanges y can withdraw after first turnover.

Last edited by forcemajeure; 03-04-17 at 18:10. Reason: style
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Old 07-04-17, 11:59   #49
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Have you ever got that suspension from pinnacle?
Quote:
Dear Pinnacle Client,
As part of standard compliance regulations, Pinnacle is required to ensure that we have valid proof of identification and residency from all players. Regular checks are conducted on accounts where this information is outstanding. Your account has been identified as having incorrect, outstanding or expired information.
Any of the following government issued documents may be used to verify your name and date of birth as they appear in your registered Pinnacle account:
Passport
Driver's license
National ID card
We will be able to accept any of the below documents as proof of residential address. Kindly note that proof of address must have been issued within the last three months and must show your name and address as they appear in your registered Pinnacle account.
Utility / Telephone bill
Bank Statement
Medical bill
Medical Insurance
Property receipt
Lease / Rental agreement
Government documentation
For the security of our clients and Pinnacle, we only accept scanned documents uploaded from the website, which will be stored on a secure file server using industry standard encryption. Documents provided via email attachments will be deleted.
Until the required documentation has been received and approved,we have suspended wagering, financial transactions and general access on your account.
It's ineffectively rare and random action.

Quote:
This process should take no more than 72 hours
The whole weekend! Thanks God I have brokers to use pinnacle line during this period.

Last edited by Raabe; 07-04-17 at 12:07.
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Old 19-04-17, 18:21   #50
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Now with what happened to me today and yesterday with Pinnacle, I am going all the way.
Becuase now they have crossed the line and in my eyes they are now only one scam bookmaker!!

What happened today is incredible. I took the bet on over 3,5 goals in egyptian match Ismaily v Semouha Club (result was 2-1 so odds were correctly set and everything was OK). But then they took time and left this live bet in waiting for 4-5 minutes and then as it was proclaimed that the match was suspended in 70th minute, they pronounced it as LOST???

Yesterday, I took live bet on corners in a game between Home United and Yanaranbon (AFC Cup). I took it in about 32nd minute and the bet was waiting for almost 5-6 minutes after what it was proclaimed as OK , although there were 2 red cards in that time... so it should be voided. In remaining 5-6 minutes I had no chance to win it, as they kept it as waiting for so long...

REally, they are now going over the edge and these events I will go to the end, as I have enough of them. In recent couple of years Pinnacle went straight down to shitty bookmakers.
Incredible!!
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Old 19-04-17, 18:28   #51
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Now let me see what they are going to do now???
Game continued and Semouha scored 2-2 equilizer.
And my bet was pronounced as lost 15 minutes ago????
Idiots!!
And there is no explanation yet, no answer yet either.


716325961
Soccer
4/19/2017
10:00
Over 3.5
Match - Total
Ismaily -vs- Smouha Sporting Club
LIVE - Egypt - Premier League @ 4/19/2017 8:30
1.900
D
26.04
23.44
-26.04
Lose
46.182.231.61
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Old 19-04-17, 18:52   #52
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Same happened at bet365
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Old 19-04-17, 19:28   #53
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Quote:
Originally Posted by LaGloriosa View Post
Same happened at bet365
Yes, but to pronounce a winning bet as a lost? Under circumstance it could be pronounced as void.
And it was no suspicios bet of any sort, I place up to 100 live bets a day and this was one of those.
Really, I cant believe what is going on there.
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Old 19-04-17, 19:41   #54
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They have settled it now as a winner but still no answer about yesterdays bet.
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Old 19-04-17, 19:49   #55
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Quote:
Originally Posted by Macot View Post
They have settled it now as a winner but still no answer about yesterdays bet.
Now they also sent the answer about yesterdays lost bet, which I accepted, although I dont agree with it.
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Old 16-05-17, 22:45   #56
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On 17 May at 20:49 I place a parlay with 4 events including event Sharapova vs. Mirjana Lucic-Baroni on ticket-ID: xxxxxx, but this event already start at 20:40, so I was late with 9 minutes. Pinnacle traders decide inital to cancel this bet on my parlay, but after 50 minutes and after Maria Sharapova lost first set Pinnacle sent me an e-mail that they review my ticket id and " Due to internal review we changed the status of your wager from settled to pending" , of course they took this decision after they saw that Maria Sharapova is injury and lost first set. I kindly e-mail them and ask to cancel my bet as they did everytime when I place a bet after event start , but they do not want to do that even if they do not respect their own rules. On 15 April 2017 they void all my bets on event Jose Statham/Roberto Cid because I placed my bets after event start, and all my wager were won but they decide to cancelled all of them with reason that I placed my bets after event start ticket-ID's: xxxx, now same situation happen as I place bets after event start, but this time the bet that I wager after start of event was one that is lost, so same situation happen both times, I did place a bet after event start, but in the first time on 15 April when my wager was won, they decide to cancelled, now when my wager is lost, they do not use the same rule and cancelled , they settled as lost. I just want to have the same treatment and both to be cancelled. Additional is not player fault that Pinnacle keep lines open after the event start and they should be more carefully with this aspect.

So take care with Pinnacle when line is still open after an event start, because if you will lose your bet everything will be okay for them, but if you win the bet they will cancelled and give you nothing .

I already fill a complain to sportsbookreview.com , I hopefully I can get either my first bet as won ( even if indeed I place after event start) , either I get cancelled my second bet as same thing happen ( I place bet after even start ) .

Take care and be carefull with Pinnacle as they use more and more bad practice with their customers.
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Old 16-05-17, 23:39   #57
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Regarding game start time pinnacle is calculating bets fairly. Though it may take time to provide correct link and screens to convince pinnacle.
Previous days I made bets on Iceland reserves game which was played on May, 15th , while bets were taken after that time, in midnight to 16th May.
Bets were voided due to [The bet was placed after the match started.] which is correct.
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Old 16-05-17, 23:50   #58
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Quote:
Originally Posted by Raabe View Post
Regarding game start time pinnacle is calculating bets fairly. Though it may take time to provide correct link and screens to convince pinnacle.
Previous days I made bets on Iceland reserves game which was played on May, 15th , while bets were taken after that time, in midnight to 16th May.
Bets were voided due to [The bet was placed after the match started.] which is correct.
Yes they void (cancelled ) your bet when you place after event start when you win, but when you lose they do not aply the same rule.

Today I place parlay bets at 9:49 am PST time on Sharapova vs. Mirjana Lucic-Baroni , match start at 9:40 am PST time , so I was late with 9 minutes and everybody knows that Pinnacle does not accept parlay bets after the match start.

They answer was: "However, this wager was placed 9:49:06AM PST, almost 1 hour before the match started at roughly 10:40:54AM PST.
This wager stands as graded."

So they try to fake the time when Sharapova vs. Mirjana Lucic-Baroni start, from 9:40 a.m to 10:40 a.m so my wager to stand, but if you loook everywhere actually event start at 9:40 a.m PST http://www.flashscore.com/match/0AqKmB5J/#match-summary
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Old 24-05-17, 23:33   #59
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times past but still have problems , yesterday couldn't access them at all
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