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Bookie black list Horror stories can be posted here. Slow/missing payouts, bankruptcy rumours, etc.

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Old 14-01-17, 06:41   #31
Raabe
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Another great answer from pinnacle csd in notorious 1xbet style:

Quote:
Customers are solely responsible for their own Account transactions. Please be sure to review your bets for any mistakes before placing them. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted.
They just answer using random quotes from rules. Question was about wrong home team.
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PINNACLE SPORTS: One of the very best. New website!

Old 14-01-17, 14:05   #32
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Typical for them, anything you ask them, you get same random quote answer.. They even dont read full questions, they just mark some words from your question and robot answers
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Old 18-01-17, 01:12   #33
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Nah, I haven't been impressed with Pinnacle - not in the least. They offer no customer support service whatsoever except some generic e-mail pasting by some human "robot". In terms of service, I'd rate them worse than any other bookie I've ever dealt with.
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Old 23-01-17, 20:45   #34
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well, here im stucked with bet 365..all the others are uber fails..

i could use pinnacle, but even skrill and neteller are forbiden in greece..
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Old 03-02-17, 14:24   #35
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I don***8217;t understand what pinnacle is thinking with the new beta garbage view version.
The old classic view version was really much better. Pinnacle, bring us back to the classic view!!!!
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Old 07-02-17, 15:43   #36
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You never know what to expekt next with pinnacle.
Today I could not POST any bet through pinnacle API for about an hour and a half. Though getting odds and balance worked as usual. It looks like DOSarrest thing blocked all POST requests from my ip.

Brilliant pinnacle's customer support department is very predictable: they answered with quote from manual and refused to help any further.
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Old 07-02-17, 16:02   #37
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I am experiencing betting slip (Asian view) freezing in past 1-2 hours (not updating odds automatically; must do it manually).
It worked properly in previous 2 months.
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Old 17-02-17, 11:55   #38
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Starting from this week, Pinnacle have taken further steps in order to worsen their livebet. 90% leagues livebet closes at 85:00 instead of 89:00 that used to be for years. It is a huge change and for other leagues than CL, EL scale major competitions I think Pinnacle livebet have become useless when you consider they no longer even accept bets faster than sbobet for example.

Last edited by abdulalhazred; 17-02-17 at 11:59.
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Old 24-02-17, 13:20   #39
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My deposit did not reach pinnacle account instantly as usual. Payment system says they sent money successfully, I see that by myself in their account. Money is lost, I don't know where.
More of that, pinnacle' support did not answer for 5+ hours. New record of ignoring users.

So it is either yet another day when pinnacle' software is not working at all or another level of degradation of formerly good bookie.
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Old 24-02-17, 13:34   #40
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It will get there eventually, don't worry.
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Old 25-02-17, 02:42   #41
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You are wrong.

after 12! hours pin support answered:
Quote:
For security reasons, we only accept deposits that have been processed directly from the Deposit/Withdraw section of your Pinnacle Sports account.
Please contact *payment system* support directly with your request to return the funds
And you know what? Nothing is unusual in this transfer, it is the same as previous successful ones.

For now waiting for 2nd answer for 3.5 hours...

Last edited by Raabe; 25-02-17 at 02:45.
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Old 26-02-17, 09:31   #42
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Pinnacle not settling my bets since yesterday evening until now, so 16 hours have passed
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Old 26-02-17, 11:14   #43
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Quote:
Originally Posted by dus@n View Post
Pinnacle not settling my bets since yesterday evening until now, so 16 hours have passed
Are you joking ? What was it ? 3rd division of Iranian Paintball league ? :-)
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Old 26-02-17, 13:56   #44
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Quote:
Originally Posted by abdulalhazred View Post
Starting from this week, Pinnacle have taken further steps in order to worsen their livebet. 90% leagues livebet closes at 85:00 instead of 89:00 that used to be for years. It is a huge change and for other leagues than CL, EL scale major competitions I think Pinnacle livebet have become useless when you consider they no longer even accept bets faster than sbobet for example.
Mate what does it mean?
Thank you.
I am still their customer and am eager to follow what is going there. Yes, they are losing their quality on a fantastical rate.
New ownership is obviously trying to invent a new BWin..
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Old 27-02-17, 09:05   #45
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Quote:
Originally Posted by SBE View Post
Are you joking ? What was it ? 3rd division of Iranian Paintball league ? :-)
ABA league match After 19 hours and 4 emails sent, they paid out
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Old 28-02-17, 16:15   #46
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Pinnacle back with their Beta view again... One of the worst things they could do, this is so unwatchable compared to old classic one
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