Betsson will steal your money!

[Zebra$]

Those who know me from basketball topics pretty much know how I bet by now.
Basically what I do is at the end of the day in the NBA I'll check the games that are scheduled for the following day and plan my bets.
Some odds are occasionally available early so if I see value and the limits are ok I will bet early. If not I will write down my own odds for the matches of interest and wait for the market to come out.
Again, when this happens I will bet if I see value and skip if I don't.
I believe most of us do so.

However there are some cases that are rather specific for the NBA. Some teams will rest their older players on back-to-backs, some teams that are not interested in winning games will shut down their best players even if they only have minor injuries etc...
There are of course 'regular' injuries that happen normally like in every other sport.
This info is rarely available very early but if you're in the "game" long enough you can pretty much anticipate the coaches' moves.
In that case you wait for the info/lineups/missings to be confirmed and if it matches your expectations you take the bet you planned to take.

So I will give two examples.
Example one:
31/03 Detroit vs Atlanta

http://www.oddsportal.com/basketball/usa/nba/detroit-pistons-atlanta-hawks-v52zS4cr/

Atlanta was on a back-to-back, didn't really need to win the game and the world expected them to rest their stars and lose the game.
Opening odds were ~1.50 on Detroit and ~2.50 on Atlanta.
I had reason to believe that Atlanta will play this match with full squad and planned to bet on them @ 2.50-3.00 as soon as I got the confirmation that their best players will be available.
That pretty much means I was on Twitter all night refreshing feeds from journalists who follow the team waiting for their updates.
The confirmation that Atlanta will have all players available came around an hour before the match start, the odds at that time were ~1.30 on Detroit and ~3.00 on Atlanta.
As soon as I got the info I placed bets at various bookies: bet365, Gamebookers, Pinnacle and Betsson. The stakes were split according to either limits on my accounts or value in the available odds.
I had placed a total of around a thousand euros, perhaps a bit more but I don't remember exactly.
250 euros was placed on Atlanta ML @ 2.80 at Betsson.

Of course some 5-10 minutes later the rest of the world reacted to the news and the odds changed to ~2.10 on Detroit and ~1.70 on Atlanta.

Detroit won the game 105-95 and covered every spread from early -5 to -6.5 later to +2 just before tipoff. I lost all my bets.

I had no problem with this, can't win them all. Main thing for me is that I played it right, got great odds and value and that's all that matters on the long run.

Example two:
12/04 Washington vs Atlanta

http://www.oddsportal.com/basketball/usa/nba/washington-wizards-atlanta-hawks-SMpZItwI/

You know the story by now, it was very similar.
Washington's best player John Wall was questionable (I expected him to play) while it was not known if Atlanta's starters would be rested (I expected them to be rested).
Opening odds were ~1.90 on Washington and ~1.90 on Atlanta.

I placed my early bets at Marathonbet and Pinnacle but not high stakes because I still wanted to get a confirmation about Wall and Atlanta's missings.
Again, this confirmation came about an hour before the match. Wall would play, Atlanta's starters would not.
I went on to place 600 euros on Washington ML @ 1.78 at Betsson and another 400 euros on Washington -2 @ 1.91.
Other bookies were quick to react so I could not bet more although I wanted to. Going through the bookies' sites took around 10-15 minutes and at that time they all adjusted their odds to ~1.20 on Washington and ~4.50 on Atlanta.
However oddsportal was showing that Betsson still has the same odds so I went on to deposit another 500 euros and place 250 on Washington ML @ 1.78 and another 250 on Washington -2 @ 1.91

Minutes later I got the following e-mail from Betsson:

Dear x,

unfortunately we had to void your bet on the market Washington Wizards - Atlanta Hawks and the odds for this selection have been set to 1.00.
This void occurred because the wrong odds were inserted.

Kind regards,
Betsson.com Sportsbook

Last two of my bets (250 on Was ML @ 1.78 and 250 on Was -2 @ 1.91) were voided. This all happened BEFORE the match started.
I really had no problem with this, I understood that their software may have been late and thought it was OK to void my bets. I withdrew the money back to my Skrill account.
I checked my bet history and the first two bets I placed (600 on Was ML @ 1.78 and 400 on Was -2 @ 1.91) were still pending.
This is normal of course because both were placed before any market moves.

Washington went on to win the match 108-99 and cover all spreads from opening 0 to -8.5 just before tipoff.
I had 1832 euros in my account and withdrew everything to Skrill.
Other bookies also settled my bets as won and paid out the winnings.

When I woke up I saw two other e-mails from Betsson, sent at 09:26 AM, 9 hours and 26 minutes AFTER the match started telling me they voided my bets because of incorrect odds.

My account balance was -832 (MINUS 832 euros).

to be continued...

[Zebra$]

As you can see it's an identical situation in examples one and two but the outcome is completely different:

1. Bet placed, odds changed, bet lost, bookie kept the money (normal, that's how it should be)
2. Bet placed, odds changed, bet won, bookie voided the bet (not normal)

I got my winnings only because I instantly withdrew the money after the bets were settled (this is something I do at every bookie that doesn't have withdrawal fees for no particular reason other that I prefer to keep all my money in one place so I can keep track of it easier).

I contacted their support and asked them to reset the balance to zero because I won my bets fair and square, the odds were right, there was no system glitch or anything and I should keep my winnings.
Here's the reply:

Hi x

Thank you for contacting our support regarding your balance.

The reason as to why your balance is on negative is because two of your coupons has been resettled. Due to already making a withdrawal which had been processed your account was set to negative balance. The resettlements made were on the 1068 euro win and the 764 euro win. To be able to get back to 0 we kindly ask you to deposit the 832 euro back.

Should you have any more questions you are always more than welcome to contact our phone, mail or live chatt support. We are open 24/7 all days of the year.

I wish you a really nice day.

Best regards,
Molly
Betsson Customer Service

And my reply to Molly:

Dear Sirs,

This is totally unacceptable.
The fact that you accepted the bet, settled it, let me withdraw and
are now asking me to return the money is beyond ridiculous.
I've placed the bet on the right odds and won my money fair and square.
My other two bets on the same match were placed later when the odds
should have been changed, they were voided BEFORE the match started
and I have absolutely no problem with that.
Please do the right thing and reset my account balance to zero.

Kind Regards,

Then came another one with some bs explanation

Hi x,

Thank you for contacting our support!

I am very sorry that there has been some errors regarding the settlements of some of your coupons, that has been the reason for the negative balance on the account. Unfortunately this is something that might occur, even if it does not happen often.

What has happen is that you have placed a bet that was settled wrongly, a winning was paid out before the mistake was noticed and you played for the winning. After the mistake had been found the wrongly pay outs has been taken back from your account, but since you had made bets for the balance, the balance is now negative.

We have to take back the winnings that was given by mistake, due to our terms and conditions. We do apologize for the mistake in the settlement, but unfortunately we cannot affect this. In order for your balance to get back to 0 again, you will have to deposit 832 euro back to the account.

In our terms it says the following rules:

"Betsson has at its absolute discretion the right to correct any palpable errors and to take the necessary steps to provide a fair service for its clients. A palpable error could be any incorrect information published in regard to an event. For example, incorrectly (reversed) setup handicap, wrong team/teams/participants, incorrect deadlines or technical errors etc.

We also reserve the right to correct obvious errors with the input of betting odds and/or the evaluation of betting results even after the event - or to declare affected bets void. It is the client***8217;s responsibility to ensure they place their bets correctly."

Feel free to contact us back if you have any questions or concerns, our support is open at all times.

Have a good evening!

Best regards,
Åse
Betsson Customer Service.

Of course I never planned to deposit 832 euros and donate them to these thieves, this is my final e-mail:

Dear Sirs,

There was no mistake. The odds were right and my bet is regular. You
are making things up now in order to minimize your losses and I will
not accept that.
If the odds were wrong and the bet should be void why did you not void
my bet on Atlanta Hawks on the 31st of March when the odds on Atlanta
went down from 2.80 to 1.65 just minutes after I placed the bet. Was
that not an identical "mistake" as you call it.
I'll tell you why you didn't void it - because it was lost so you
decided to keep 250 euros.

If you refuse to reset the balance to zero you can be sure that I will
never return the money I won fair and square and feel free to
close/delete my account.
I'll do my part to make the online betting/gambling community aware of
your unethical practices.

Kind Regards,

To be continued...

[Zebra$]

They were quiet for two days and then I got this

Hello x,

Thanks for your e-mail.

My name is Eduards and I am one of the managers here in Betsson Customer Service.

First of all please accept my apologies for the late reply. I have been checking your case together with our Sportsbook Manager and it has been decided not to change the initial decision to void both your coupons in question (coupon ID: 414810768 & coupon ID: 414810827) which you have placed on your Betsson account x(Account: [email protected]).

I think the case has already been explained to you in great detail by my colleagues, so I will not go much further. However I still want to point out that there is a difference between odds changing after you place a bet (which is absolutely fine) and odds already not being updated correctly on the site and changing before you place a bet. I completely understand that this does not look very transparent from your perspective, but I can assure you that we never make changes on purpose just to minimize our losses. We always apply an honest approach and also follow our Terms and Conditions.
The paragraph from our Terms and Conditions which I am referring to has already been mentioned to you in our previous answer, but I will quote it again:

Betsson has at its absolute discretion the right to correct any palpable errors and to take the necessary steps to provide a fair service for its clients. A palpable error could be any incorrect information published in regard to an event. For example, incorrectly (reversed) setup handicap, wrong team/teams/participants, incorrect deadlines or technical errors etc.
We also reserve the right to correct obvious errors with the input of betting odds and/or the evaluation of betting results even after the event - or to declare affected bets void. It is the client***8217;s responsibility to ensure they place their bets correctly.

You can find our Terms and conditions here: https://customer-service.betsson.com...les/sportsbook

I can confirm that your balance will remain as it is -832 EUR and since you have already requested your gaming account to be closed I have proceeded with your request and disabled your Betsson account x. From this moment you will no longer be able to login to your Betsson account.

Please note that this is a final reply from our side and the decision will not be changed.

I wish you good luck!

Regards,
Eduards

Manager
Betsson Customer Service

As you can see here Eduards here is aware of the fact that they are full of ****.
I gave him and you two identical examples with two completely different outcomes, which were both in favour of the bookmaker.
Of course he goes on to quote the rules and t&c and call upon their absolute discretion and all that crap...

As you can see my account has been disabled so I was unable to make screenshots so you will just have to trust me on this.

[Zebra$]

I just wanted to share this with the community and expose their unethical practices here.
I was fortunate to get my money this time but it could have easily been different and I could have ended up losing 832 euros.
The only loss now is the account which I really don't mind that much.

Now I'm sure some of you will say "this is a funny bookie, why bet there in the first place" etc...
I bet everywhere. For as long as they let me.
Betsson has been ok for me, they have early NBA markets, they have NBA player props and in general they accepted decent stakes (around 1k on the matches and 100-500 for player props).
I know some people were limited quickly but it wasn't the case with me.
I am unable to tell if I was in profit there or not (don't want to guess) because my account is closed and I can't access my history.

So, if you plan to bet at Betsson, I would advise you to apply the deposit-bet-withdraw policy to make sure they don't steal from you.
However after this experience I wouldn't recommend them to anyone and I would advise against betting there.

Hope this will help someone and even if it means just 1 euro less in the pockets of these thieves I'll be a happy man.

Regards,
Zebra$

[lopster]

be happy, that u`ve withdrawal the Money right after the bet was won and their wthdrawal process is fast - IDIOTS... u have the Money, they are the stupids now

this Bookie is not worth to talk about... i am wondering, that u still were able to place such a high amount there...

they have voided one bet of mine - ONE - and afterwards i could place few Cents...

[Superstar Leo]

Absolutelly disgracefull behaviour by this bookie... And then i am speaking about case one were they void your Wizards bet because their linesman is sleeping! If you a indivual bettor from Botswana are F8-ting all kind of twiters to get some confirmation about starting 5, and actually get ahead of them with info ( about a freaking NBA-game not some Macedonia 3th league Waterpolo) then they are allready piss poor by voiding.

The second case no words terrible terrible bookie.

Thanks for posting always good to warn betting community about such thieves/bad losers
, i personally dont have an account there anymore but when i would i would have requested
a closure of my account with a link to this story.

[Jules C]

This is just another confirmation that Betsson is a Mickey Mouse bookie. I suppose they allowed you such stakes on bigger markets such as NBA spreads but even for player props they would limit you after a couple of wins. After I won 3 bets there (2 of which were NBA player props), I couldn't place a bet on NBA players once I tried. I wanted to check what's the deal and they just wrote on the chat that it is their sole discretion to decide who and what markets they will limit. And it's not like I won every bet I placed there, I lost a couple as well. This was enough reason for me to stop betting there although they did not try to rob me. But what they decided to provide as an explanation for your case is just scandalous and a brutal attempt of stealing. Good thing you managed to withdraw on time. My main impression was that they are just incapable of running their business the proper way, and your example only testifies to that.

[dejan10]

This is just another confirmation that Betsson is a Mickey Mouse bookie. I suppose they allowed you such stakes on bigger markets such as NBA spreads but even for player props they would limit you after a couple of wins. After I won 3 bets there (2 of which were NBA player props), I couldn't place a bet on NBA players once I tried. I wanted to check what's the deal and they just wrote on the chat that it is their sole discretion to decide who and what markets they will limit. And it's not like I won every bet I placed there, I lost a couple as well. This was enough reason for me to stop betting there although they did not try to rob me. But what they decided to provide as an explanation for your case is just scandalous and a brutal attempt of stealing. Good thing you managed to withdraw on time. My main impression was that they are just incapable of running their business the proper way, and your example only testifies to that.

Bettson lol,limit after 4-5 wins

[Superstar Leo]

Bettson lol,limit after 4-5 wins

At least limiting is "ethical" imo, yes you could call them pussy's or cowards but at least they
honest its like them saying " Listen i dont want to fight you you are too strong/smart etc etc.

What they did here to Zebra$ is just plain theft, luckely for Betsson they can hide behind internet and emailadresses because in real life they would quickly miss a few teeth here and there with such habits

[Zebra$]

Thanks for all the feedback guys, I must say I didn't expect that much "action" in this topic
I'd like to ask all of you who are active on Twitter to share this link with hashtags #NBA #basketball #betting etc so more people can see it and read about these thieves so they hopefully stay away from them.

I just feel like I need to clarify something. Despite of your own experiences with limits that wasn't the case with me.
I've had this account since January 29, 2010 which I can prove because I still have the e-mail from them.
I've used it mainly for betting on the NBA so that could be why I wasn't limited, don't know really. I may have been losing money with them but I highly doubt it.
Funny thing is I also had some other bets like Turkish women's basketball, Croatian handball etc which I got from friends or other forums and I was surprised that they accepted 200-300 euros on these.
Unfortunately I can't prove any of that since Eduards was quick to delete my account.

So it's not like they were all that horrible to me all the time but one situation like this one above is enough to show what kind of scumbags they are and expose their unethical policies.

[hoza]

Yes Zebra they are thievs and I Had similar situation in tenis bets with them when thay changes some bets me after 10 hours when bet is finished. Lucky you that you withdrawll you money and that you haven got more damage. As frends say abowe this is a Real mickey Mouse guys.

[Wiseguy]

betsson, betsafe,nordicbet and triobet is it same rules for all of them? This is one bookie but with different names no?

As I can see they are copy of each other exactly same games and odds on all markets, must be same owner no? This was very bad news, I thought all this nordic bookmakers was safe. I am very surprised by betsson behave here .
What are IBAS saying about this?

[Zebra$]

betsson, betsafe,nordicbet and triobet is it same rules for all of them? This is one bookie but with different names no?

As I can see they are copy of each other exactly same games and odds on all markets, must be same owner no? This was very bad news, I thought all this nordic bookmakers was safe. I am very surprised by betsson behave here .
What are IBAS saying about this?

Yes, they are clones.
Betsafe lasted for a few months, overall not even 15-20 bets, got limited to 1 euro on everything.

Nordicbet had interesting offers for African footie and some other minor competitions, I got limited at one point and stopped betting there, then tried it again after a year or two, found out I was "unlimited"... I'd also bet NBA there.
Overall I was probably breaking even or making small plus/minus since it was never one of my main bookies.
They e-mailed me saying they would only keep Scandinavian customers and killed my account. Fair enough.

Triobet is identical as Nordicbet. Everything is the same.
They also used to offer some interesting football but I mainly used them for NBA player props where I was making money and got limited within a few months. Now my maximum winnings are 50-100 euros so I stopped betting there.

Betsson you know already.

Between the 4 of them some offers and odds are identical (Trio/Nordic completely) but some stuff like NBA player props was different between Betsson and Triobet. Significantly different.

I do believe the owner is the same and I even remember getting an e-mail saying Betsafe and Nordic are merging or something like that.

As for IBAS, no idea really, I didn't think this was significant enough to contact anyone else especially since I (luckily) got all my money.

[mkallas]

Betsson is really a strange bookie, they ask you to pay back money? You can easily choose another bookie and forget about them. And making up all kinds of excuses by their customer support really sucks.