View Full Version : Robbed at Gamebookers/Moneybookers
> I rarely use my Gamebooker account and Moneybookers even less, only when I have a withdraw to make from Gamebookers, After months of inactivty I attempted to log in to Gamebookers last wee and was having problems, after getting a new password, I found out why. Someone
> on oct 17th gained access to my account and withdrew
> $2000 via a transfer to moneybookers. Then a series of
> payouts was issued Nov 4th thru Nov 5th to unknown
> persons. There is 3 payouts to a email address
> "email@example.com" and 1 to a "firstname.lastname@example.org". I
> have never given my login information to anyone and I
> do not know how someone was able to accomplish this.
> I thought payouts are only issued to the
> registered account holder at the registered address to
> prevent anything like this from being possible to
> occur. I have asked Gamebookers and Moneybookers to investigate this as Moneybookers should have detailed account information from those "registered email accounts", Walla.com is by the way a free email service governed by the laws of Israel which I'm told is one of the countries that has a alot of hacker/fraud originating from there. Gamebookers said the transaction on Oct 17th is legitimate and there is nothing they can do, they say take it up with Moneybookers. Moneybookers says they are looking into the situation but after 5 days have yet to tell me anything of substance. It is my understanding Gamebookers owns Moneybookers or vice versa, Gamebookers says there is no connection, they have the same software, same web design, same London mailing address, but when the sh*t hit the fans and a customer is robbed and a victim of fraud they claim they have no responsibility and no connection with Moneybookers.
Anyone have a similar experience with these companies or have any advice?
1. if you say that you rarely use your GB account, then why did you keep $2000 on it??? :roll:
2. Neither GB or MB owns the other. They are sister companies - they have the same owner. Nevertheless they cannot be responsible for each other.
3. it wasnt a payout, but it was just a transfer to an another MB account of another person. they dont need to be in anyway registered with you to receive a payment from you.
4. is your MB account registered to a hotmail email account??
1. I don't think is relevant
2. I disagree, if they have the same owner they have responsibility, I was forced to use Moneybookers as my ONLY payout option, when I deposited they accepted Neteller, when I asked for Neteller withdraw, they refused. I was forced to use Moneybookers which I had never heard of and didn't have the smae comfort and confidence in as Neteller.
3. Correct, but the recievers have to be registered with Moneybookers, I believe a certified bank account and that they would have an address for anyone that was able to recieve funds. Therefor they would know exactly who the individuals are that recieved the funds that were transferred illicitly.
4. No, it is a yahoo email account.
There is nothing much I can do, I am not an expert on networks, internet security. I don't have access to see IP logs and the information as to who/where those "certified" moneybookers account are located. However they do, so far they haven't made it much of a priority. Maybe it was an inside job, a disgruntled employee, maybe this happened to a bunch of other people and Moneybookers is trying to protect and coverup? I don't have definitive answers to any of those questions, and Moneybookers is very non responsive and hasn't given me any of those answers. I think it was an inside job someone at GB or MB. The individuals would have to have log in information for both accounts which are different username/passwords and the most telling clue to me. Is I didn't recieve an auto notification email saying"password has been changed", "transfer in your account" etc... so I my guess is someone on the inside was able to set those auto notices to disable and then complete the transaction, because after I found out what happened I changed my passwords and recieved auto notices, I had a small amount of $ left in GB that wasn't stolen and when I withdrew that amount I recieved an auto notice from Moneybookers saying withdrawl request/recieved payment. Alot fo fishy things occured, My network is set up Cable Modem/Router/Computers and I was advised that the router acts as a firewall and would make it very difficult for another hackers to access my computers and retrieve info based on what I am doing, and I hadn't logged in either account in months, so all that really adds up to an inside job IMO. Anyone else have a similar experience in the online world?
Players and books/merchants beware, especially of Moneybookers. There customer service is wretched, there attention to this matter is cavalier, fraud has occurred and they act like they could care less. Below is a series of email correspondence over the past 2 weeks, I can't get anyone on the phone to discuss it and they won't call me to discuss it.
I believe this activity occurred by someone on the inside of these companies, as I never recieved auto email notification that a withdraw occurred, or transfer occurred on the $2000 going from Gamebookers to Moneybookers, or going from Moneybookers to the 2 wall.com email accounts which by the way is a front for hackers/fraud activty as it is a free email service governed by the laws of Israel, and the email service doesn't work it is just a front for someone to carry out these kind of activities. I am an undesirable player at Gamebookers, I had played there over the past couple years, after gettting lucky and having a winning bet on a long shot odds to win a specific PGA tourney, my limits were severely limited, I played sparingly thereafter, after this golf season ended I decided to withdraw the balance and close the account. Based on that Gamebookers/Moneybookers has acted like they don't care and I believe if I was a loser with them and they valued my play the following would not have occurred and if it had, they would of handled completely differently. Players and Merchants beware these companies are SCUM.
I hadn't used my account in a few months, I attempted
to log in to my Gamebookers account a couple weeks ago
and was having problems,after getting a new password
sent to me, I found out why. Someone
on oct 17th gained access to my account and withdrew
$2000 via a transfer to moneybookers, can you
investigate this transaction and check for IP address
and location of where in the world the computer that
was able to do this is located. Then a series of
payouts was issued Nov 4th thru Nov 5th to unknown
persons. There is 3 payouts to a email address
"email@example.com" and 1 to a "firstname.lastname@example.org". I
have never given my login information to anyone and I
do not know how someone was able to accomplish this.
When I set up my moneybookers account a year or so
ago, I thought payouts are only issued to the
registered account holder at the registered address to
prevent anything like this from being possible to
occur. Please investigate this activity.
"Unfortunately we have
> no power to act further on this issue, since the
> moneybookers system is out of our jurisdiction and
It is my understanding that Gamebookers owns
Moneybookers, The software is identical, the mailing
addess in London is identical, so I feel Gamebookers
has some responsibility for Moneybookers. In my past
dealings with Gamebookers/Moneybookers, security
seemed to be a very important issue to your companies,
however policies you have in place are not in line
with this. An unauthorized user somehow got my
username/password to GB and MB and was able to
transfer money from GB to MB and then the money stayed
in MB for 17 days. Other sportsbooks and money
transfer systems (neteller) send me an email when a
deposit/withdraw/transfer has occurred and when the
password has been changed, it states if you did not do
this please contact us immediately. Gamebookers
doesn't do this nor Moneybookers, if I had recieved an
auto notice that my password was changed at GB, that a
withdrawl occured at GB, if a transfer was completed
at MB, then I would have instantly contacted you guys
and I think this could have been resolved with out
either party being injured, as the money was there for
17 days, before the unauthorized $ transfers occurred,
but I had no notification that any of the above
occured and I didnt log in to either GB or MB in that
timeframe. I think because of these very lax security
procedures that MB/GB should take responsibilty for
this fraud that occurred and also do investigating
into the IP address/locations, attempt to identify the
unauthorized users and help gathering info to bring
legal charges against them for theft and identity
theft. This is a very serious issue, much bigger than
the $2,000, in your business customers are entrusting
you with their money, you don't have policies in place
to protect players to the highest level. I think upon
this story being made public knowledge that customers
confidence will be lost and many customers will not
use your services any longer as they are not safe and
secure. I don't want to post this information on
websites and forums throughout the world, I don't want
to damage your companies reputation, but if your
companies doesn't take actions to make me whole I feel
that is my only choice. I want to made whole (recieve
my $2,000) and see your company implement the auto
notice for pasword changes/withdrawl/transfers, this
will help tremendously with consumer confidence and
protect and ensure other people aren't victimize like
> We are hereby writing you to inform you that our
> Security Department has comlpeted the investigation
> of the following transactions: 3132735, 3307381,
> 3307884, 3307951 and 3313952.
> We would like to inform you that our Security
> Department has no proof that your account has been
> hacked (as your moneybookers account and e-mail
> address passwords have not been changed) and that
> the transactions in question have not been
> authorised (after successful login, and successfull
> security check completed upon 'send money' request).
> Therefore, we are not able to cancel the
> transactions as they are properly instructed.
> Should you have any further questions or concerns,
> please do not hesitate to contact us. We will be
> glad to be of assistance.
I have many concerns which you have failed to
address. When the $2000 was transferred from
Gamebookers to Moneybookers I didn't recieve an email
notice of this activity, however when I did a
transaction last week, I did recieve auto notice of
activity. Here is a copy
From: "gamebookers.com (via Moneybookers)"
<email@example.com> Add to Address Book
Subject: Money Received: Your gamebookers withdrawal
Date: Thu, 11 Nov 2004 10:30:07 +0100
You've got cash
Greetings from moneybookers.com! We would like to
inform you that you have received a payment from
Amount: USD 237.46
Subject: Your gamebookers withdrawal request
Note: Dear gamebookers customer, your moneybookers.com
withdrawal request is executed and sent to this email
address. Please visit www.moneybookers.com to collect
your money and withdraw it to your bank account or via
The issue as to why I didn't recieve email
notification when the $2000 was transferred into
moneybookers and why I didn't recieve notification
when the 4 outgoing transactions were executed needs
to be addressed.
I would like IP address/log in information on the 4
outgoing transfers from my moneybookers account.
I would like to know what kind of investigation you
have done on the individuals firstname.lastname@example.org &
email@example.com as you should have detailed info and
contact info for a registered user who is able to
recieve a tranfer of $.
I would also like a name and phone # of the head of
security in your company and I would like to setup an
appointment when we can talk on the phone and discuss
the issues I have outlined above.
--- "www.moneybookers.com" <firstname.lastname@example.org>
This above email was sent to Moneybookers about 72 hours
ago. To date it I haven't recieved a response, I
believe 24 hours is more than enough time for a
response. The responses your companies have given me
over the past 2 weeks on this issue is very
disheartning, most of the replies have lacked
substance and direct answers as to why certain things
occurred such as why no auto email notifications where
recieved when transfer was done from GB to MB and when
transfers were done from MB to email@example.com and
firstname.lastname@example.org, but yet I did recieve auto email
notifications on the transfer of $237.46. You also
have provided no information(which you should have) on
the 2 email addresses which are the recipient of the
illicit transfers. Unless I hear back from your
companies within 24 hours I will be forced to assume
you are done dealing with this issue, and I will have
to act accordingly, I have been very patient and given
your companies plenty of time to investigate and get
back to me with substantive information, which hasn't
occurred and really has led to nowhere.
Reply Quote Top Bottom
Joined: Aug 2000
11/18/2004 11:19 PM (NEW!)
The email service is walla.com, and below is a transcript of the fraudulent transactions
3313960 05 Nov 04 14:07 Send Money Fee 0.64 processed 0.43
3313952 05 Nov 04 14:07 Send Money to email@example.com 1397.00 processed 1.07
3307952 04 Nov 04 21:36 Send Money Fee 0.64 processed 1398.07
3307951 04 Nov 04 21:36 Send Money to firstname.lastname@example.org 300.00 processed 1398.71
3307885 04 Nov 04 21:28 Send Money Fee 0.64 processed 1698.71
3307884 04 Nov 04 21:28 Send Money to email@example.com 200.00 processed 1699.35
3307382 04 Nov 04 20:36 Send Money Fee 0.64 processed 1899.35
3307381 04 Nov 04 20:36 Send Money to firstname.lastname@example.org 100.00 processed 1899.99
3132735 17 Oct 04 20:51 Receive Money from email@example.com 1999.99 processed 1999.99 ID 24285760
Damn! Im really sad to hear this :(
I really thought they were one of the best books around and I didnt expect this from them :(
It's a very sad story, try to complain to Bill Dozer from sportsbookreview.com , very respected and powerful site.
Moneybookers are really ****!
I tried to withdraw some money from gamebookers and send it to moneybookers.Then i tried to send this money to betfair.They said that i have exceeded the limit of 1000 euros per 3 months and kept my money.They asked me to send them some personal papers so they let me send my money to betfair.I send the papers and since then no responce...I send them many mails but they dont answer.They have my money locked in their sh1tty site...
Moneybookers took some money from my account for some "REPAIR FEE" when i asked them why and what is it about they told me that they don't know and that they will check with their account man. Since then no answer. ROBBERS!!!!!!
You know what's also weird.
They have a live betting option and if you use Internet Explorer you can see the score of the "live match". But it's always updated with a few minutes delay. so some ppl think it's still 0-0 when its actually already 1-0 for like 5 minutes!
Also I have problems using their live betting system. Sometimes I can bet, but often not... Well perhaps it's a problem with my Internet Browser (I use mozilla).
Either ways, I don't know if I trust www.gamebookers.com
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