Ellinas
21-07-04, 19:34
Betoto is a recently established company, it is mainly focused on Greek customers, and as far as I know it is connected to Bet and Win (I am not sure enough for the last).
I have opened an account at this company a few monhs before and I never had any problem. However, two or three days ago I noticed that I wasn't able to make stakes higher than 50 euros per single bet. I tried many times but the message I received was that I had exceeded my betting limit. Of course, it had nothing to do with the money I have deposited in my account as the amount is much bigger.
So I decided to contact the company's customer service in order to inform them about the problem and ask for a solution.
This evening I took the following response.
Dear Sir,
Thank you for your e-mail.
Your account and your particular betting pattern have been reviewed by our
Sports manager who has decided to limit your action to 50 EUR per bet as this is
the amount he is comfortable with at this time. As with all our accounts this
will be constantly reviewed and further action may be taken, which may or may
not involve the reinstatement of a higher limit.
We apologise for any inconvenience caused.
Best regards,
Your support team at betoto.com
mailto:support.en@betoto.com
URL: www.betoto.com
I immediately informed them about my dissatisfaction and I already closed my account.
What they mean by saying that they don't feel comfortable with my betting pattern? It's ridiculous!
I bet for many years and I have open accounts at a lot of bookies. Nothing similar happened to me before even during times that I was winning much money.
Excuse me for introducing myself to this brilliant forum in such a way but I felt that you should be informed about this incident.
I have opened an account at this company a few monhs before and I never had any problem. However, two or three days ago I noticed that I wasn't able to make stakes higher than 50 euros per single bet. I tried many times but the message I received was that I had exceeded my betting limit. Of course, it had nothing to do with the money I have deposited in my account as the amount is much bigger.
So I decided to contact the company's customer service in order to inform them about the problem and ask for a solution.
This evening I took the following response.
Dear Sir,
Thank you for your e-mail.
Your account and your particular betting pattern have been reviewed by our
Sports manager who has decided to limit your action to 50 EUR per bet as this is
the amount he is comfortable with at this time. As with all our accounts this
will be constantly reviewed and further action may be taken, which may or may
not involve the reinstatement of a higher limit.
We apologise for any inconvenience caused.
Best regards,
Your support team at betoto.com
mailto:support.en@betoto.com
URL: www.betoto.com
I immediately informed them about my dissatisfaction and I already closed my account.
What they mean by saying that they don't feel comfortable with my betting pattern? It's ridiculous!
I bet for many years and I have open accounts at a lot of bookies. Nothing similar happened to me before even during times that I was winning much money.
Excuse me for introducing myself to this brilliant forum in such a way but I felt that you should be informed about this incident.